Once dispatched, our express shipping delivery times are as follows:

• Europe: 2–3 business days
• USA & Canada: 3–5 business days
• Rest of the world: 5–7 business days

Please monitor your tracking information to ensure a smooth delivery. We recommend staying in touch with the courier if any issues arise.

Once your order leaves our fulfillment center, we will send you a shipping confirmation email. This email will include your tracking number and a link to track your delivery.

We want you to be happy with your purchase. If you’re not satisfied, you can return your items within 14 days of delivery. Please ensure the items are unworn, unwashed, and in their original packaging.

Please note that return shipping costs are the responsibility of the buyer. To start a return, please contact us at service@basoles.com

Our brand operates with warehouses in both Bulgaria and Turkey. Depending on stock availability, your order will be shipped from our closest location to ensure the fastest delivery.

We work with reliable international carriers including FedEx, TNT, DHL, and Speedy to ensure your order reaches you safely and on time. Depending on your location, we will select the best option available for your shipment.

Prices are displayed inclusive of local VAT. Our prices do not include international duties, taxes, or import VAT. These charges, if incurred, are determined by your local customs authorities and are the responsibility of the buyer.

Please check the size guide on each product page to ensure you are ordering the correct size.  If you’re still unsure, please contact our customer support team: service@basoles.com

MY ORDER ARRIVED DAMAGED – WHAT SHOULD I DO?

We’re sorry about that. Please send us a few photos of the damage so we can look into it and sort it out for you as quickly as possible.

MY ITEM IS FAULTY – CAN I GET A REPLACEMENT?

If you believe your item has a fault, please reach out to us with some photos showing the issue. We’ll review them and get back to you with the next steps.

I RECEIVED THE WRONG ITEM – HOW DO I GET THE CORRECT ONE?

If you received the wrong item, please send us a photo of the item you received (with the tags still on). Once we’ve checked it, we’ll arrange to get the right one out to you.

THERE IS A MISSING ITEM IN MY ORDER – WHAT DO I DO?

Please contact us with a photo of the package and your packing slip. We’ll investigate this immediately and help you resolve it.

HAVE A PROBLEM?

Send us an email at service@basoles.com and we’ll help you out.